Emergencies preparedness, response

Information and communications technology

Ebola: Health systems recovery

The safe reactivation of essential health services and strengthening of surveillance and health information systems will be supported through leveraging and further developing and integrating existing information and communications technology solutions.

Yemisi Ighodalo, a lab technician at work in the EMLAB mobile laboratory in Freetown, Sierra Leone
WHO/Pieter Desloovere

Key activity areas

The experiences of WHO and other agencies prior to, and during the Ebola response in using information and communications technology (ICT) to strengthen workforce capacity, enhance real-time data for surveillance, expediting case management, improve community engagement, and facilitate improving infection prevention control, will be leveraged in a coordinated way.

The ICT solution used for the West Africa Ebola outbreak drew on technology platforms already in use in the region. Their continuing effectiveness, particularly in the recovery phase, will undoubtedly benefit from further strategic development and targeted integration through increased linkage and interoperability between platforms, which would include greater integration with the national health management information systems (HMIS).

The focus will be to refine and further develop a set of ICT solution that leverages existing or emerging technology platforms and solutions, to support restoration of essential health services, to strengthen integrated surveillance systems, to strengthen workforce capacity, and facilitate data for submission into existing national HMIS.

This will be done through the existing partnerships and an inter-agency working group and will be accompanied by the development of training and implementation materials to support the deployment of ICT solution to support the reactivation of essential health services.