Service delivery and safety

Speak up for patient safety!

No one should be harmed in health care and yet thousands of patients suffer avoidable harm while receiving care. The first ever World Patient Safety Day was observed on 17 September 2019. The objective of World Patient Safety Day is to raise global awareness about patient safety and encourage global solidarity and action. The theme of the very first World Patient Safety Day is Patient Safety: a global health priority and the slogan is Speak up for Patient Safety!

WHO launches three technical reports on medication safety

To decrease medication-related harm and to improve medication safety practices, WHO is launching three technical reports on high-risk situations, polypharmacy and transitions of care.

WHO has asked countries and key stakeholders to prioritize these three areas for strong commitment, early action and effective management to protect patients from harm while maximizing the benefit from medication.

World Blood Donor Day, 14 June 2019

Safe blood for all

This year, World Blood Donor Day will once again be celebrated around the world on 14 June. The event serves to thank voluntary, unpaid blood donors for their life-saving gifts of blood and also to raise awareness of the need for regular blood donations to ensure that all individuals and communities have access to affordable and timely supplies of safe and quality-assured blood and blood products, as an integral part of universal health coverage and a key component of effective health systems.

World Blood Donor Day 2019

Role of traditional and complementary medicine in achieving universal health coverage

Traditional and complementary medicine (T&CM) is an important and often underestimated health resource, with many valuable applications, especially in the prevention and management of lifestyle-related chronic diseases, and in meeting the health needs of ageing populations. During the 72nd World Health Assembly, in May 2019, the WHO global report on traditional and complementary medicine 2019 was released. It assesses global progress in T&CM over the past two decades, across WHO Member States, and provides valuable information for policy-makers, health professionals and the public to capitalize on the potential contribution of T&CM to achieving better health and well-being.

From Alma-Ata towards universal health coverage
Global Conference on Primary Health Care

On the occasion of 40th anniversary of Alma-Ata Declaration, the world came together in Astana, Kazakhstan, on 25-26 October 2018 at the Global Conference on Primary Health Care and adopted the new Declaration of Astana to renew their commitment to primary health care for achieving universal health coverage and the Sustainable Development Goals.

What is your commitment to help advance primary health care locally or globally? You can make a commitment here!

Global Conference web site
Declaration of Astana

Delivering quality health services
A global imperative for universal health coverage

WHO-OECD-World Bank joint publication – July 2018
As the countries commit to achieving universal health coverage, there is an imperative to deliberate focus on quality of health services. For the first time ever, WHO, OECD and the World Bank joined efforts to produce a document - Delivering quality health services: A global imperative for universal health coverage – that describes the essential role of quality. Additionally, they make a call to action with a sense of urgency, as universal health coverage without quality of care is a job half done.

Service Delivery and Safety (SDS)

WHO SDS supports countries in moving their health systems towards universal health coverage, through increased access to safe, high quality, effective, people-centred and integrated services.


Contact Information

Service delivery and safety
Health Systems and Innovation
World Health Organization
Avenue Appia 20
1211 Geneva 27
Switzerland